Do You Love Problem Clients?
August 11th, 2009Many years ago an associate of mine, Stan Thomas, was preparing for a sales call.
He came to me and said, “This prospect has been a pain in the neck. But, I think I can still close the sale.”

I asked “How big of a pain in the neck?”
He replied, “Really big.”
I clearly remember… and try to live by my response.
“You have enough problems with your non-problem clients. To take on a client that you know is going to be a problem is insanity.”
That’s why it’s so important to focus your energy and time on those individuals who have the capability to make the investment in your product or service. In addition, you should have your prospect explain fully how your solution will benefit his or her business.
You can probably think of a time that you took on a problem client because that was your job…
You felt you had to take them on.
You took on a client that you knew intuitively, in your gut, you probably shouldn’t have.
What are your memories of that relationship?
What was your profit?
You have to break the habit of taking on problem clients to solve your problem…
Unless your job description is: rescue worker… you shouldn’t be a rescue worker.
Here’s the Tip:
Explore the possibility of doing business with every prospect, but “hire” your clients selectively.
************
If you have any questions, or would like some coaching on this step… please contact me by e-mail info@sokolkrieger.com.
You’re invited to leave a comment below.
To you success,
Ike
If you started nodding at the thought of one, two, or all three of the above… your day to day sales efforts are probably more stressful and less profitable than you’d hoped.